How do you engage yourself in a routine job?

On my previous posts I shared with you my opinion on WHY shall we sell Maintenance to our customers. Now, put yourself into the Technician shoes: HOW will you engage yourself in this kind of a routine job? What kind of professional satisfaction can bring you following a checks sequence and replacing vehicle filters or oils?

In my opinion the answer stays in two factors:

·         How Maintenance goes beyond the current technical skills.

·         Build up the willpower to provide continuous improved quality

 Courtesy to: http://www.vakil.org/tag/purpose/

According to Tony Robbins each human being has 6 psychological needs:

1.    Certainty: my comfort zone where I have everything under control

2.     Variety: the “spice” of my life

3.     Significance: I want to feel unique, special etc.

4.     Connection/Love: it makes me feel less scary

5.     Growth & Contribution:  it makes me feel fulfilled

Have you encounter Technicians who are just focused on the technical details of the Maintenance job? Who are complaining about the boring routine of performing it? And, because of this, they perform it in their own way? Have you found 16 ways of performing Maintenance in a 16 Technicians Workshop? If yes, what did you think about them? Did you start a blaming game or you tried to answer to:

What kind of psychological need they fulfil by behaving like this? How can I break this behaviour and lift the Maintenance to Growth & Contribution needs fulfilment? How can I link this to the customer satisfaction? One solution comes from Tony Robbins: How to get through to others?

I invite you to use this platform to share your comments about it: What do you think and how do you feel reading my series of questions? Is the Maintenance the only routine job where this kind of thinking applies?

 

Next in series: How do you build up organisational routine?